1. Delivery Coverage
We deliver to addresses within the UK and Ireland. For international deliveries, please contact us before placing an order.
2. Delivery Timeframes
Standard delivery: 3-5 working days
Express delivery: 1-2 working days (subject to availability)
Delivery times may vary depending on stock availability and shipping location.
3. Shipping Charges
Shipping costs are calculated at checkout based on the order value, weight, and delivery location.
Free delivery may be available for orders exceeding a specified amount. Contact us for more details.
4. Order Processing
Orders placed before 2.00 PM will be processed the same day.
Orders placed on weekends or public holidays will be processed the next working day.
5. Failed or Delayed Deliveries
If delivery is delayed due to unforeseen circumstances, we will notify you as soon as possible.
If no one is available at the delivery address, the courier may attempt redelivery or leave a collection note.
6. Damaged or Missing Items
Please inspect your order upon delivery. If items are damaged or missing, notify us within 24 hours.
Claims for damaged or lost items will require photographic evidence.
7. Returns & Refunds
If you wish to return an item, please refer to our Refund Policy for details.
8. Contact Us
For any delivery-related queries, please contact us at:
📧 info@industrialsuppliesni.co.uk
📞 (028) 9034 2992