At Industrial Supplies NI, we strive to ensure our customers are satisfied with their purchases. If you are not completely satisfied, we are here to help.
Returns
You have 30 days from the date of purchase to return an item. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In the original packaging.
- Accompanied by a receipt or proof of purchase.
Certain items, such as custom, bespoke or special orders, perishable goods, and hazardous materials, are non-returnable.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 7-10 business days.
Exchanges
We only replace items if they are defective or damaged upon receipt. If you need to exchange a product for the same item, contact us at info@industrialsuppliesni.co.uk for more information.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a fault on our part (e.g., defective or incorrect item). Shipping costs are non-refundable.
Contact Us
If you have any questions regarding our refund policy, please contact us:
Email: info@industrialsuppliesni.co.uk
Phone: (028) 9034 2992
Address: Units 27-29 Mallusk Enterprise Park, Mallusk Drive, Newtownabbey, Co.Antrim, BT36 4GN.
This policy is subject to change at any time without prior notice.